A review of citizenship and counterproductive behaviors in organizational decision-making

Hoffman, B. J., & Dilchert, S.
In N. Schmitt (Ed.),
Oxford handbook of personnel assessment and selection (pp. 543–569).
New York: Oxford University Press.

This chapter provides an analysis of historical trends underlying the measurement of two alternative work criterion variables: organizational citizenship and counterproductive work behaviors. Conceptual frameworks and taxonomic models are reviewed, and measurement of the two constructs in research and applied settings is discussed. The empirical evidence that links individual differences predictors and assessment tools to citizenship and counterproductivity is discussed with a focus on employee selection.